Ofcom has been taking new initiatives to make it easier for customers to tackle problems related to telecom services. Its responsibilities include keeping a close eye on any malpractices and highlight problem areas. It has also published many guidebooks aimed at dealing with various issues that customers might have with their broadband or telephone connection.
Ofcom recently published its complaint data for the past one year starting from May 2008, along with its consumer bulletin, which describes changes in working methods on consumer issues in the last few months.
Although, their complaint data showed a fall in the complaints regarding broadband, Ofcom admitted that this could be because of the recession. This is because many issues with broadband providers arise when people move from one home to another, which entails migrating the phone and broadband connections too. The recession has hit the housing market, which has meant that not a lot of people are moving houses, causing a fall in telecom related problems.
The complaints that featured prominently in Ofcom’s data were issues with broadband switching, fixed line, and mobile selling malpractices along with the problems associated with additional charges and silent calls. Complaint data also showed that apart from complaints regarding broadband, those of MACs had also come down by almost half in the last one year.
